Operations

Customer Support

Bengaluru
Work Type: Full Time

Customer Support 

 

About Us

We are building the future, one classroom at a time.

 

Teachmint is an education infrastructure startup and the creator of the largest global teaching-exclusive platform. We have enabled millions of educators in India and across the globe to digitize their classrooms with our proprietary, mobile-first, classroom technology. With the largest and most diverse suite of ed-infra products, Teachmint today is the only solution catering to the digital infrastructure needs of all education providers; from K-12 schools to after-school tutoring, higher education institutes, creators and even edtechs.

 

Teachmint was founded in 2020 by Mihir Gupta, Payoj Jain, Divyansh Bordia and Anshuman Kumar - alumni of IIT Bombay and IIT Delhi with executive experience at OYO, McKinsey, Swiggy and Roposo. Teachmint has raised $118 million till date and is backed by leading International and Indian investors such as Rocketship.vc, Lightspeed India, Learn Capital, Goodwater Capital, Vulcan Capital, Better Capital, CM Ventures, Epiq Capital and Titan Capital. Our latest series B fundraise has also made us one of the fastest startups in the education sector to raise $100+ million in just 16 months since inception. Today, Teachmint is available in 20 Indian and International languages, with 10+ million teachers and students from 30 countries on its platform.

 

We are a team of young, enterprising leaders with experience working at some of India's leading startups over the years. Innovation, ownership and passion is at the heart of everything we do, and we are all unified by the single mission of democratizing education by empowering educators and enabling them to create impactful learning experiences.

 

Role Overview


As a Customer Support Specialist, you will be the face of Teachmint for customers. Resolving their everyday queries over calls, e-mails and chats will be a primary responsibility. You will also be entrusted to keep records of customer interactions, document them in the form of clean data, and analyse them to provide feedback to the product team.


This role will give you an opportunity to learn and grow in Edtech industry, and work in a fast-paced environment that will enable you to scale your career. 

Key Responsibilities 


-Connect with customers over call, email, live chat, and video screen shares

-Build rapport and efficiently resolve customer concerns 

-Be aware about the product development and have a thorough understanding of Teachmint’s offerings

-Educate customers about the most relevant features for their specific business needs

-Investigate problems, verify facts, and provide solutions that increase the customer NPS

-Communicate and align with key stakeholders to address important issues

-Provide assistance in the resolution of technical roadblocks

Preferred Requirements

-Undergraduates, Graduates or Postgraduates

-Minimum 1-4 years of experience in customer support process

-Experience in a product-based or SaaS startup is a plus

-Exceptional written and oral communication skills

-Excellent time management skills

-Customer Obsession mindset is critical

-Experienced in end-to-end project management

-Bias for action and visible results

-Empathetic approach when communicating with customers and other stakeholders

Teachmint’s Impact

https://www.youtube.com/watch?v=zH1dFX8hSEs


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